• Accepted Payment Options
• Cancellation
• How do I obtain and print a past transaction?
• Trade Services
• What happens if an order is placed but not paid for without any terms?

• Customers Who Can Request Access to a Business Account
• Existing Business Customers: How to Access Our New Business Platform
• Understanding Roles and Permissions for Company Users

• About Company
• D‑U‑N‑S Number
• Hours of Operation, Phone, Fax and Address
• Rebranding to Timber Build
• Reviews

• Where is your store located?

• Can these Wooden brackets be used as a supportive item?
• Do you offer CAD drawings?
• Do you offer different wood species
• How to request a Custom Quote?
• I don’t see anything I need from your stock items, can I provide my plans and have it custom made?
• What are the products made out of?
• What is the lead time on every order?

See all articles in Products & Manufacturing →

• Countersink
• Does your company provide Painting and Staining?
• Keyhole Kit Installed
• Roof Pitch Explain
• Rough Sawn Finish Option
• Rustic Option
• Smooth Finish Option

See all articles in Products Options and Surface Finish →

• Can I have my order Expedited?
• Can the order be picked up?
• Do you deliver?
• Do you ship to Canada?
• How are the products shipped?
• Return Policy FAQ