Business Customer Support (B2B)

• Customers Who Can Request Access to a Business Account

  To qualify for a business account, customers must operate within one of the following industries and meet the outlined eligibility criteria: Builders Eligibility Requirements: Must be a registered or recognized business entity in the construction industry. Purchase architectural wood products ...

• Existing Business Customers: How to Access Our New Business Platform

  For our existing customers in the fields of Building, Contracting, Architecture, Wholesale, or Distribution, follow these steps to upgrade to our new Business platform: How to Apply for a Business Account Log in to your existing account. Navigate to the top-right corner of the desktop site. Loc...

• Understanding Roles and Permissions for Company Users

  Admin Permissions: Full control over user management (view, create, edit, delete). Full permissions for shopping lists, addresses, quotes, orders, and invoices. Can view, request, convert quotes to orders, and manage purchasability. Recommendation: This role should be reserved for system adminis...