Link to Timber Build, Inc. Return Policy
- What is your standard return policy? You can return an item for a refund within 30 days of delivery if you're not satisfied, but all sales are final after that period.
- What items cannot be returned? Custom orders, certain specific product options, and items bought with special discounts/volume orders are generally non-refundable (see the detailed policy for exceptions).
- Do I have to pay for return shipping? Yes, shipping fees for returns are not covered.
- In what condition should returned items be? Items must be in original, unused condition and returned in the original packaging if possible.
- Can I get store credit instead of a refund? Yes, you can choose store credit or a refund.
Custom Orders
- Can I cancel a custom order once production has started? No, custom orders are non-refundable if production is underway.
- Can I cancel a custom order if production hasn't started? Possibly. You might get a refund minus costs for drawing work and a restocking fee, if applicable.
How to Initiate a Return
- What's the first step to return an item? Call customer service at 770-406-6646.
- How will I get instructions for sending the item back? You'll receive an email with an RMA number and the return instructions.
My question is not addressed...
- If you have any queries regarding return or refund, contact us. Call customer support at 770-406-6646 or use our online form.