NO QUESTIONS ASKED MEANS NO QUESTIONS ASKED: We keep things simple because we know what it’s like to be in your shoes. Everyone at Timber Build is committed to making sure customers are satisfied with our products and happy with their purchases. If your product is not what you expected, you are free to return it within 30 days of the date you received product(s) at your shipping address, no questions asked. We have a generous return policy, but all sales are considered final and non-returnable after 30 days. Custom orders, Special discounted products , and Volume priced orders are non-refundable once production has begun. Shipping Fees are non-refundable on all orders once the product(s) have been shipped. You may return all standard products if they have never been installed and are in good condition for refund or store credit.
Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Orders within 30 days from the date of delivery
- If they have never been installed
- Undamaged items in good, resalable condition.
What items are non-refundable?
The following items cannot be returned:
- Custom orders
- Discounted products
- Special discounted products
- Volume priced orders
The item I received is damaged!
- If the purchased product is faulty, reach out to us within three (3) days of the delivery date. Call customer support at 770-406-6646 or use our online form.
Can the items be exchanged?
- Yes, we do allow exchanges. Call customer support at 770-406-6646 or use our online form to get started.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
- For instructions on how to ship back the products you're returning, please refer to the email you received after placing the return request.
How soon will I get my refund?
- Once your return is received and inspected, you will be notified via email regarding the approval status of your refund request. If approved, the refund will be processed within 5 - 7 business days.
My question is not addressed...
- If you have any queries regarding return or refund, reach out to us. Call customer support at 770-406-6646 or use our online form.