Accounting

  • Accepted Payment Options

    Standard Orders Credit cards and co-branded debit cards Visa Master Card Debit Cards and Co-Branded Debit Cards American Express Discover PayPal PayPal Credit Apple Pay G Pay NET30 Accounts EFT (Electronic Funds Transfer) or ACH (Automated Clearing House) Check Certified Checks PayPal Credit (m...
  • Cancellation

    Cancellations on stock product(s) prior to beginning production will result in a full refund. All Custom Orders are non-refundable after the order has been processed and paid for.  Once the order has been placed to your specifications, Pro Wood Market will provide shop drawings to you via email f...
  • How do I obtain and print a past transaction?

    If you need to obtain and print a past transaction, please follow these steps: Call Customer Service: Call our customer service team at 770-406-6646 Monday through Friday, 8:00 AM to 5:00 PM EST. Verification: After verifying your identity, our team will process your request. Receive Document: W...
  • Trade Services

    Wholesale, Builders, Contractors, and Architects can apply for credit with previous order history. BUSINESS CREDIT APPLICATION
  • What happens if an order is placed but not paid for without any terms?

    Orders will only be processed for drawing or production after we receive and confirm payment from our bank. Placing an order does not guarantee a spot in the production queue. Only paid orders will be added to the drawing or production queues for processing. If you have a Net 30 account with Timb...